This Privacy Policy explains how regol33 collects, uses, discloses, and protects personal data obtained from members and visitors of the regol33 platform. Please read it carefully. Your use of regol33 constitutes your acknowledgement of and consent to the practices described herein.
1.1 This Privacy Policy ("Policy") is issued by regol33 ("regol33", "we", "us", "our") and applies to all personal data collected from individuals ("Member", "User", "you") who register an account with, access, or otherwise interact with the regol33 online gaming platform at regol33.net and any associated mobile-optimised interfaces.
1.2 regol33 is committed to handling personal data responsibly and in compliance with applicable data protection legislation, including the Personal Data Protection Act 2010 (PDPA) of Malaysia, to the extent it applies to our operations serving Malaysian users.
1.3 By registering with regol33, submitting any information through the regol33 platform, or continuing to use regol33 services after this Policy has been updated, you consent to the collection, use, and disclosure of your personal data as described in this Policy.
1.4 This Policy should be read in conjunction with the regol33 Terms & Conditions, which are available at regol33.net/terms-conditions.
2.1 Identity Data: Full legal name, date of birth, gender, nationality, and national identification number (MyKad/NRIC or passport number) as provided during the regol33 registration and KYC verification process.
2.2 Contact Data: Email address, mobile phone number, and residential address as provided to regol33 during registration or subsequent account updates.
2.3 Financial Data: Payment method details (e.g., bank account information for FPX, e-wallet identifiers for Touch n Go eWallet, Boost, or GrabPay), transaction history including deposits and withdrawals, account balances, and bet records on the regol33 platform.
2.4 Technical Data: IP address, browser type and version, device type and operating system, screen resolution, time zone, cookies, session tokens, and login timestamps associated with your access to regol33.
2.5 Usage Data: Information about how you use the regol33 platform, including pages visited, games played, betting patterns, session duration, search queries within the platform, and interaction with promotional content.
2.6 Communications Data: Records of correspondence between you and regol33 via live chat, email, or any other communication channel, including support requests and complaints.
2.7 KYC Verification Documents: Copies of identity documents, proof of address documents, and source of funds documentation submitted to regol33 for regulatory compliance purposes.
3.1 Direct collection: regol33 collects personal data directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet or play a casino game, contact our support team, or respond to a regol33 promotion or survey.
3.2 Automated collection: When you access the regol33 platform, we automatically collect technical and usage data through cookies, server logs, pixel tags, and similar tracking technologies. This data is collected passively as part of normal platform operation.
3.3 Third-party sources: regol33 may receive data about you from third-party identity verification providers, payment processors, fraud detection services, and sports data providers engaged to support platform operations. Data received from these sources is handled in accordance with this Policy.
4.1 regol33 processes your personal data for the following purposes:
5.1 regol33 processes your personal data on the following legal bases:
6.1 regol33 does not sell, rent, or trade your personal data to third parties for their own commercial purposes.
6.2 regol33 may disclose your personal data to the following categories of third parties where necessary to operate the regol33 platform or comply with legal obligations:
6.3 Any third party to whom regol33 discloses personal data is required to handle such data in accordance with applicable data protection law and regol33's data processing requirements.
7.1 Due to the global nature of regol33's platform infrastructure and service provider network, your personal data may be transferred to and processed in countries outside Malaysia. Such transfers may include countries whose data protection laws differ from those applicable in Malaysia.
7.2 Where regol33 transfers personal data internationally, we implement appropriate safeguards to ensure that your data receives an adequate level of protection, including contractual data protection clauses with recipients and the selection of service providers operating under recognised international data protection frameworks.
8.1 regol33 retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory retention obligations.
8.2 In general, regol33 retains account and transaction data for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements. KYC documentation is retained for a minimum period as required by applicable law following the end of the business relationship.
8.3 Where personal data is no longer required for any purpose and no legal retention obligation applies, regol33 will securely delete or anonymise such data within a reasonable period.
9.1 regol33 uses cookies and similar tracking technologies on the regol33 platform for the following purposes:
9.2 You may manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to use the regol33 platform. Disabling analytics or marketing cookies will not affect your core regol33 account functionality.
10.1 regol33 implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
10.2 While regol33 takes reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your regol33 login credentials and for ensuring that devices used to access regol33 are adequately protected.
11.1 Subject to applicable law and regulatory obligations, you have the following rights in relation to your personal data held by regol33:
11.2 To exercise any of these rights, please contact the regol33 data protection team via [email protected]. regol33 will respond to data rights requests within the timeframes required by applicable law. Note that identity verification will be required before data rights requests can be fulfilled.
12.1 The regol33 platform and all associated services are strictly restricted to individuals aged 21 years and above. regol33 does not knowingly collect personal data from individuals under the age of 21.
12.2 If regol33 becomes aware that personal data has been collected from an individual under the age of 21, such data will be deleted and the associated account will be closed in accordance with the regol33 Terms & Conditions. Any winnings accumulated by underage accounts will be voided.
13.1 regol33 reserves the right to amend this Privacy Policy at any time. Amendments will be published on the regol33 website with an updated "Last Updated" date. Where material changes are made to this Policy, regol33 will endeavour to notify registered members via the email address associated with their account.
13.2 Your continued use of the regol33 platform following publication of an amended Privacy Policy constitutes your acceptance of the amended terms. We encourage you to review this Policy periodically to stay informed of how regol33 handles your personal data.
14.1 If you have any questions, concerns, or complaints regarding this Privacy Policy or regol33's data protection practices, please contact us:
Email: [email protected]
14.2 regol33's support team is available 24 hours a day, 7 days a week via live chat at regol33.net. For formal data protection enquiries, written correspondence to [email protected] is preferred to ensure proper documentation and timely escalation to the appropriate internal team.
14.3 regol33 will acknowledge receipt of privacy-related complaints within 48 hours and aims to provide a substantive response within 14 business days.
The six core privacy commitments that every regol33 member can rely on.
regol33 does not sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is used solely to operate and improve the regol33 platform and to meet our legal obligations — nothing else.
Every connection to regol33.net is protected by SSL/TLS encryption. Data you transmit — including your login credentials, payment information, and personal details — is encrypted in transit. Sensitive data stored by regol33 is encrypted at rest.
regol33 members have the right to access, correct, and request deletion of their personal data. You can also withdraw consent for marketing communications at any time from within your regol33 account settings. Data rights requests are processed within legally required timeframes.
regol33 collects only the personal data necessary to operate the platform, process transactions, comply with regulatory requirements, and protect the integrity of the regol33 environment. We do not collect data speculatively or beyond what our stated purposes require.
Access to your personal data within the regol33 organisation is governed by role-based access controls. Only team members with a legitimate operational need — such as support staff handling your enquiry or compliance officers conducting KYC review — can access your account data.
regol33 aligns its data handling practices with the Malaysian Personal Data Protection Act 2010 (PDPA) principles applicable to the processing of personal data of Malaysian users. We provide transparency about what data we collect, how we use it, and who we share it with.
Our support team is available around the clock. Whether you want to exercise a data right, update your account information, or simply have a question about how regol33 handles your data, we are here to help.
21+ only. regol33 operates under international gaming authority licensing. Please play responsibly.